Who we are

We are called Family Law Lab. Our website address is: https://familylawlab.co.uk.   The personnel and resources required to administer this site are seconded from and provided by Family Law Partners (UK) Ltd trading as Family Law Partners, a regulated firm of solicitors.

Family Law Lab Privacy Policy is set out below in relation to the generality of this website.  Family Law Lab facilitates services for visitors from selected law firms and introduced by selected law firms whose presence on this site will not be detectable to other visitors.  These visitors are participating in the Engage Pilot or similar pilots (this special class of visitor will be referred to as “Engage users”).

What personal data we collect and why we collect it

Comments

We do not presently allow visitors to leave comments on our site.  

Media

General visitors are not presently able to upload images to the website. 

Engage users do have the ability to upload images to this site but only under controlled circumstances and those images will not be discoverable by general visitors to the site.

Contact forms

We use contact forms for general enquiries and ask for a name, email address and telephone number.  

Cookies

If we have allowed you to have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Engage Users Only

Sensitive information (that identifies you) may be obtained from your participation in a specified pilot but this information will not be accessible to other site visitors.  Nor will it be accessible to site administrative or technical support staff except for specified individuals who will access it only for the following purposes:

  • to re-send information to you at your specific request saved during your use of the site, in the event you have mislaid your submission;
  • to send or re-send the information you have saved to your chosen solicitor or barrister;
  • To assist you in the completion of a submission if you experience technical problems;
  • To delete your data at the end of a relevant pilot;
  • To strip out all and any information that identifies you before using anonymised data for analytics purposes.

If we process any special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation, we must have a further lawful basis for the processing.  We assert that the further lawful basis for processing such special categories of information, in the event you have shared it with us, is as follows:

  • The processing is necessary for the establishment, exercise or defence of legal claims or remedies open to you.  This is because you will use Engage to provide information to your legal adviser of choice, so that they can provide you with legal advice.  By utilising the services on this site, including but not limited to, the Engage pilot, you have given us your explicit consent to do so.  You are free to withdraw your consent at any time.

How to withdraw consent

Engage users may withdraw their consent at any time to the processing of information for either:

  • The submission of information to their chosen lawyers; or
  • The use of anonymised data for analytics purposes.

 By contacting our Data Protection Officer, Alan Larkin via email at 

support@familylawlab.co.uk or by telephone on

01273 916353

Note: the design of our systems mean that we do not act as if we have your consent, and therefore do not pass any information to your appointed legal advisers or process any information for anonymised analytics purposes until you have pressed a “Submit” button in the Engage application.  It is only when you press the “Submit” button that we consider you have given consent.  If, however, you wish to then withdraw that consent after pressing the “Submit” button you should contact our Data Protection Officer as detailed above.

For the avoidance of doubt, the services on this site, including but not limited to the Engage pilot, do not constitute legal advice and should not be relied upon as the basis for any action subsequently taken by a site visitor or user.

We use third party software called Gravity Forms to facilitate data collection.  Gravity Forms saves your data to our site and does not transfer it anywhere else. Gravity Forms does not set any cookies on the front-end of the site.

Analytics

For general visitors we use plug-in software called Yoast SEO to provide analysis of website data.  This plug-in does not capture or store personal data from visitors.

For Engage users we may use the IBM Cognos (formerly Watson) analytics platform but only with data from visitors shared with us under the Engage pilot or similar pilots who specifically consent to it and only with data that has first been anonymised. 

Who we share your data with

There are a number of third parties we may share your data with (but always subject to your specific consent which can be withdrawn at any time):

  • for Engage users:
    • the specific solicitor firm regulated by the Law Society of England & Wales or specific barrister regulated by the Bar Council who has directed you to our site and from which you wish to receive legal advice and guidance;
    • anonymised data only may be interrogated on an analytics platform for large data cohort predictive analytics.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission. 

How long we retain your data

For users that register on our website (presently limited to law firm pilots), we only store law firm contact information including email addresses or commercial logos you supply to let us create your user profile. Such information can be seen by approved website administrators who can also see and edit that information.

Data from Engage users will be deleted in any event 30 days after the end of the Engage pilot or 30 days after the end of the last successful Engage submission by an Engage user.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The GDPR provides the following rights for individuals:

  1. The right to be informed – The right to be informed covers some of the key transparency requirements of the GDPR. It is about providing you with clear and concise information about what we do with your  personal data.
  2. The right of access – this is commonly referred to as ‘subject access requests’.
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Where we send your data

For Engage users: we will only send your data back to you, encrypted via the email address you specify for us.  Your email address may cause your data to be transferred outside the UK or European Economic Area (EEA).

We will also send your data, via email, to your chosen legal representative provided you have not by this point withdrawn your consent to this step.

Our Website is hosted on servers in the United Kingdom so none of the information that we collect, process or store as a result of this website is transferred outside of the European Economic Area (EEA).

If data is transferred to an organisation outside of the UK/EEA during the course of your matter or relationship with us we will comply with the relevant legal rules governing such transfers.

Additional information

How we protect your data

In accordance with the Data Protection Impact Assessment conducted by Family Law Partners identifying and addressing any anticipated risks for Family Law Lab.  The Information Commissioner’s Office’s certificate for Family Law Partners bears the reference number Z2998108.

There are a number of measures taken to protect your data including, but not limited to:

  • Enforced log-in procedures for Engage users
  • Secure Socket Layer access to site
  • Password encrypted transmission of data.

What data breach procedures we have in place

In the event of a personal data breach or a suspected data breach we will take immediate steps to inform the data subject without undue delay so they may take action to avoid or mitigate any risk or exposure.  The Data Protection Officer will notify the Information Commissioner’s Office, without undue delay, and in any event within 72 hours of discovering a reportable personal data breach.

What third parties we receive data from

We do not receive any data from third parties.

What automated decision making and/or profiling we do with user data

We do not employ automated decision making on this site in the context of deciding whether or not to offer you services.

We do not carry out user profiling.  We will seek actionable insights utilising anonymised data provided by Engage users but the removal of identifying details precludes us targeting any individual on the basis of profiling.

Industry regulatory disclosure requirements

We may make changes to this policy from time to time as our business and internal practices and/or applicable laws change.  We will not make any use of your personal information that is inconsistent with the original purpose(s) for which it was collected or obtained (if we intend to do so, we will notify you in advance wherever possible) or otherwise than is permitted by applicable law.

Further information

If you would like to get in touch to discuss this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about the use of your information, please contact us as follows:

Alan Larkin (Data Protection Officer), Family Law Lab, 5 Clifton Mews, Clifton Hill, Brighton BN1 3HR

Telephone number 01273 916353  –  support@familylawlab.co.uk

You can also contact the Information Commissioner’s Office via https://ico.org.uk/  for information, advice or to make a complaint.