Who we are

We are called Family Law Lab. Our website address is: https://familylawlab.co.uk.   The personnel and resources required to administer this site are seconded from and provided by Family Law Partners (UK) Ltd trading as Family Law Partners, a regulated firm of solicitors.

Family Law Lab Privacy Policy is set out below in relation to the generality of this website.  Family Law Lab facilitates services for visitors from selected law firms and introduced by selected law firms whose presence on this site will not be detectable to other visitors.  These visitors are participating in the Engage Pilot or similar pilots (this special class of visitor will be referred to as “Engage users”).

What personal data we collect and why we collect it

Comments

We do not presently allow visitors to leave comments on our site.  However, when and if we allow this facility we will collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Visitors are not presently able to upload images to the website.  In the event we allow this facility, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If and when we allow the facility to leave comments on this site you will be able to leave a comment on our site and may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If we have allowed you to have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Engage Users Only

Sensitive information (that identifies you) may be obtained from your participation in a specified pilot but this information will not be accessible to other site visitors.  Nor will it be accessible to site administrative or technical support staff except for specified individuals who will access it only for the following purposes:

  • to re-send information to you at your specific request saved during your use of the site, in the event you have mislaid your submission;
  • to send or re-send the information you have saved to your chosen solicitor or barrister;
  • To assist you in the completion of a submission if you experience technical problems;
  • To delete your data at the end of a relevant pilot;
  • To strip out all and any information that identifies you before using anonymised data on an analytics platform like IBM Watson.

If we process any special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation, we must have a further lawful basis for the processing.  We assert that the further lawful basis for processing such special categories of information, in the event you have shared it with us, is as follows:

  • By utilising the services on this site, including but not limited to, the Engage pilot, you have given us your explicit consent to do so;
  • The processing is necessary to protect your vital interests or someone else’s vital interests in as much as you require the information to be passed to your chosen legal advisers
  • The processing is necessary for the establishment, exercise or defence of legal claims or remedies open to you
  • the processing being necessary for reasons of substantial public interest: the ability to collect your information at no charge and prepare for a legal consultation against the backdrop of cuts to legal aid in family law matters and the pressure on family court services of increased numbers of users who have not had the benefit of legal advice.
  • For the avoidance of doubt, the services on this site, including but not limited to the Engage pilot, do not constitute legal advice and should not be relied upon as the basis for any action subsequently taken by a site visitor or user.

We use third party software called Gravity Forms to facilitate data collection.  Gravity Forms saves your data to our site and does not transfer it anywhere else. Gravity Forms does not set any cookies on the front-end of the site.

Analytics

We use plug-in software called Yoast SEO to provide analysis of website data.  This plug-in does not capture or store personal data from visitors.

We use the IBM Watson analytics platform but only with data from visitors shared with us under the Engage pilot or similar pilots who specifically consent to it and only with data that has first been anonymised before use on the IBM platform.

Who we share your data with

There are a number of third parties we may share your data with:

  • for Engage users:
    • the specific solicitor firm regulated by the Law Society of England & Wales or specific barrister regulated by the Bar Council who has directed you to our site;
    • anonymised data only may be uploaded to the IBM Watson analytics platform for large data cohort predictive analytics.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (presently limited to law firm pilots), we only store law firm contact information including email addresses or commercial logos you supply to let us create your user profile. Such information can be seen by Website administrators who can also see and edit that information.

Data from Engage users will be deleted in any event 30 days after the end of the Engage pilot or 30 days after the end of the last successful Engage submission by an Engage user.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments, should we enable them, may be checked through an automated spam detection service.

For Engage users: we will only send your data back to you, encrypted via the email address you specify for us.  Your email address may cause your data to be transferred outside the UK or European Economic Area (EEA).

We will also send your data, encrypted via email, to your chosen legal representative and your use of certain pilots such as Engage, shall be taken as consent for this step.

Our Website is hosted on servers in the United Kingdom so none of the information that we collect, process or store as a result of this website is transferred outside of the European Economic Area (EEA).

If data is transferred to an organisation outside of the UK/EEA during the course of your matter or relationship with us we will comply with the relevant legal rules governing such transfers.

Additional information

How we protect your data

In accordance with the Data Protection Impact Assessment conducted by Family Law Partners identifying and addressing any anticipated risks for Family Law Lab.  The Information Commissioner’s Office’s certificate for Family Law Partners bears the reference number Z2998108.

There are a number of measures taken to protect your data including, but not limited to:

  • Enforced log-in procedures for Engage users
  • Secure Socket Layer access to site
  • Password encrypted transmission of data.

What data breach procedures we have in place

In the event of a personal data breach or a suspected data breach we will take immediate steps to inform the data subject without undue delay so they may take action to avoid or mitigate any risk or exposure.  The Data Protection Officer will notify the Information Commissioner’s Office, without undue delay, and in any event within 72 hours of discovering a reportable personal data breach.

What third parties we receive data from

We do not receive any data from third parties.

What automated decision making and/or profiling we do with user data

We do not presently employ automated decision making on this site.

We do not carry out user profiling.  We will seek actionable insights utilising anonymised data provided by Engage users but the removal of identifying details precludes us targeting any individual on the basis of profiling.

Industry regulatory disclosure requirements

We may make changes to this policy from time to time as our business and internal practices and/or applicable laws change.  We will not make any use of your personal information that is inconsistent with the original purpose(s) for which it was collected or obtained (if we intend to do so, we will notify you in advance wherever possible) or otherwise than is permitted by applicable law.

Further information

If you would like to get in touch to discuss this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about use of your information, please contact us as follows:

Alan Larkin (Data Protection Officer), Family Law Lab, 5 Clifton Mews, Clifton Hill, Brighton BN1 3HR

Telephone number 01273 916353  –  support@familylawlab.co.uk

You can also contact the Information Commissioner’s Office via https://ico.org.uk/  for information, advice or to make a complaint.