Engage Archives - Family Law Lab

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Squaring the Family Law Circle: Engage Pilot Update – July 2020

July 21, 2020 by Alan Larkin

When we opened up free access to our Engage pilot in 2019 to a handful of firms, we hadn’t reckoned on a global pandemic impacting the family law community When the extent of the disruption to family law practitioners and our clients became evident in April this year our team knew there was...

How Engage enhances the human contact between a client and their lawyer

July 2, 2020 by Alan Larkin

In response to a recent question raised by a family lawyer, Alan Larkin explains that Engage was designed to enhance - not replace - human contact between a client and their lawyer Watch the video...

Why Engage asks the all-important soft questions – video

June 23, 2020 by Alan Larkin

Our Chief Innovation Officer, Alan Larkin, explains why (and how) Engage asks the all-important 'soft' questions to help family lawyers understand where their new client's heads and hearts are really at Watch the video...

Gatekeepers are on the front line – give them the right tools for the job

June 8, 2020 by Sam Paul

As we have explored in previous blogs, Engage delivers significant benefits to both family lawyers and prospective clients – but there are additional family team stakeholders who stand to gain from adopting a tool like Engage ‘Gatekeepers’ have a vital role to play in the new client...

Why static docs can’t compete

May 21, 2020 by Sam Paul

Historically, the way solicitors and other legal professionals interact with their potential clients for the first time has been constant, ie in-person conversations The central role email plays in servicing clients may have helped streamline this process to some degree, but one problem remains,...

The Limitations of Zoom for Family Law Clients – Video

May 14, 2020 by Alan Larkin

Our Chief Innovation Officer, Alan Larkin, considers the difficulties posed for new family law clients meeting their lawyer for the first time through Zoom and suggests a solution Watch the video...

Time is Money. How Digital Practices Benefit the Bottom Line

May 7, 2020 by Alan Larkin

I want to achieve three things for family lawyers with this post Demonstrate how digital working makes you more profitable; Give you real examples of how other lawyers have already made this happen; Give you a link to get you started on the same journey You won’t get stock...

Part 2 – Proceed with Caution – Analogue to Digital

April 22, 2020 by Alan Larkin

In the first blog in this two-part series, we shared how Engage can be used to ensure business continuity in the servicing of new family law clients during the COVID-19 crisis The Family Law Lab platform and the Engage application did not emerge from a vacuum Their provenance and development...

Part 1 – Business Continuity – How a family team can still service new clients effectively during the COVID-19 crisis.

April 2, 2020 by Alan Larkin

I’ve been banging the drum for a radical change in the way family lawyers conduct initial client consultations for the best part of a decade This has now been brought more into focus as one of the challenges law firms are facing during the COVID-19 pandemic is business continuity This is mainly...

Engage v2.0 for 2020

January 5, 2020 by Alan Larkin

The information-gathering application for family lawyers has extended its capacity into a number of new client types First, let’s recap: for those who aren’t aware, Engage is a web application that helps prospective clients, in their own time, put together all the information a...